Refund Policy | SPX Internet – Spectrum® Authorized Retailer

SPX Internet ("SPX") is an independent Spectrum Authorized Retailer. Spectrum (Charter Communications) sets final pricing, promotions, billing and equipment policies and will issue any bill credits or refunds related to Spectrum monthly service charges. This Policy describes how SPX helps facilitate cancellations, returns and refund requests.

Overview

If you placed or scheduled an order through SPX Internet, we can help you cancel, reschedule or correct your order. Any refunds of Spectrum service charges appear as credits or refunds on your Spectrum account or original form of payment per Spectrum policy. SPX does not charge separate fees for standard ordering assistance.

Scenario	Typical Outcome	Who Issues It
Cancel before installation	No Spectrum monthly charges. Any SPX deposit (if collected) is returned.	SPX (deposit) / Spectrum (if any fees)
Cancel after install within promo trial (if applicable)	Pro‑rated charges/fees per Spectrum policy; equipment must be returned.	Spectrum
Wrong plan/price quoted	Order correction or bill adjustment if verified.	Spectrum (bill credit) with SPX assistance
Unreturned equipment	Equipment fees may apply until Spectrum receives the device(s).	Spectrum

Refund eligibility

Pre‑install cancellations: Eligible for a full refund of any deposit collected by SPX and no Spectrum monthly charges.
Post‑install cancellations: Pro‑rated Spectrum charges/fees may apply based on your activation date and equipment return; certain installation fees may be non‑refundable once a technician visit occurs.
Service not available/technically infeasible: If installation cannot be completed at your address, charges are typically reversed; any SPX deposit is refunded.
Duplicate/erroneous orders: We will help void duplicates and request bill corrections.

Cancellations

Before installation: Contact SPX to cancel or reschedule. We’ll notify Spectrum and confirm status.
After installation: Contact Spectrum to disconnect service; we can coordinate and confirm the final bill.
Self‑install kits: If you cancel, return unopened kits per instructions provided; we can help with return labels or drop‑off locations.

Installation & appointment fees

Professional install fees are set by Spectrum and may be non‑refundable once a technician is dispatched or the visit is completed.
Missed appointments may incur fees per Spectrum policy; we can assist with rescheduling and requesting waivers where appropriate.
Self‑install typically avoids technician fees; activation charges may still apply.

Equipment returns

Return Spectrum‑owned equipment (modems, routers, receivers, adapters) promptly after cancellation to avoid unreturned equipment charges. SPX can help you obtain return instructions or a drop‑off location.

Keep your return receipt and tracking number.
Bill credits for returned equipment are posted by Spectrum.

Billing issues & credits

For incorrect charges or missing credits, contact SPX with your order details and Spectrum account number. We’ll help investigate and request adjustments from Spectrum.
Bill cycles, proration and taxes/fees are controlled by Spectrum and may vary by location.

Promotions & incentives

Promotional gift cards, bill credits or similar incentives are subject to the terms stated at purchase or activation (e.g., minimum service period). They are generally not refundable or redeemable for cash.
If you cancel early, you may forfeit promotional benefits.

Refund methods & timelines

Original form of payment: Refunds are typically issued back to the card/account used for payment.
Processing time: Once approved, allow 5–10 business days for the refund to appear, depending on your bank.
SPX deposits: If SPX collected a deposit, we process it promptly upon cancellation confirmation.

How to request a refund

Contact SPX Internet with your full name, service address, best contact number, and a brief description of the issue.
Provide your Spectrum account number (if available) and any order/appointment numbers.
We’ll review your request, coordinate with Spectrum if needed, and confirm the outcome and any return steps.

+1 888 254-4793
help@spxinternet.com
SPX Internet, One Flexon Plaza, Newark, NJ 07114, United States

Exceptions & non‑refundable items

Completed technician visits and certain activation/installation fees (per Spectrum policy).
Third‑party streaming subscriptions or purchases made on your devices.
Promotional incentives that are not cash‑redeemable.
Charges arising from unreturned or damaged equipment until equipment is received and processed by Spectrum.

State & regional rights

Your consumer protection rights may vary by state or region (e.g., California, Colorado). We honor applicable laws, including any required refund timelines or disclosures.

Changes to this Policy

We may update this Refund Policy from time to time. The “Last Updated” date above reflects the latest version. Material changes will be communicated by posting a notice on our website.

Need help with a refund?

We’ll review your request and coordinate with Spectrum to resolve it quickly.

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