Cancellation Policy | SPX Internet – Spectrum® Authorized Retailer

SPX Internet ("SPX") is an independent Spectrum Authorized Retailer. Spectrum (Charter Communications) determines final availability, pricing, billing and equipment policies, and issues any bill credits/refunds for Spectrum monthly service charges. This Policy explains how SPX assists with cancellations.

Scope & definitions

This Policy applies to residential Spectrum Internet, TV and Home Phone orders you place through SPX.
“Installation” means the date Spectrum activates service (professional install or self‑install activation).
“Cancellation” includes stopping a pending order, disconnecting service, or declining a move/transfer.

Overview

We can help you cancel, reschedule or correct your order. Spectrum does not require annual contracts for residential service; however, some installation/activation fees may be non‑refundable once a technician is dispatched or service is activated, and charges may be pro‑rated through the disconnection date.

Scenario	Typical Outcome	Who Finalizes
Cancel before installation	No monthly charges; any SPX deposit refunded	SPX (deposit) / Spectrum (order closure)
Cancel after activation (same cycle)	Pro‑rated service charges; equipment return required	Spectrum
Technically infeasible install	Charges reversed; deposit refunded	Spectrum / SPX
Missed tech window	Reschedule; fees may apply per policy	Spectrum

Cancellation windows

Pre‑install: You may cancel anytime before activation. We’ll notify Spectrum and confirm closure of the order.
Post‑install: You may disconnect service at any time. Charges typically stop as of the disconnection date; proration may apply per Spectrum billing rules.
Trial/Promo periods: If a trial applies, the terms shown at purchase govern eligibility for credits or fee waivers.

Before installation

Contact SPX to cancel or change your appointment. We’ll confirm with Spectrum and send you an update.
Self‑install kits: If already shipped, follow the provided return instructions; unopened kit returns help avoid fees.
Address corrections and plan changes can usually be made prior to activation.

After installation

To disconnect, contact Spectrum; SPX will assist upon request and confirm final billing dates.
Return Spectrum‑owned equipment promptly to avoid unreturned equipment charges.
Any promotional incentives may be forfeited if canceled early (see Promotions).

Reschedules & missed appointments

Reschedules are subject to technician availability in your area.
Missed appointments may incur fees; we can request waivers where appropriate.
For self‑install, activation can often be completed the same day your equipment arrives.

Equipment returns

Spectrum‑owned equipment (modems, routers, receivers, phone adapters) must be returned after cancellation. Keep your receipt and tracking number. Credits are posted by Spectrum once equipment is processed.

Bundles & partial cancellations

Canceling one service in a bundle (e.g., TV only) may change pricing for remaining services.
Some promos require maintaining a combo of services; canceling a component may end the promo rate.

Promotions & early cancellation

Promotional bill credits, gift cards or free‑install offers may require an active account for a minimum period.
Canceling early may forfeit promotional benefits.
See your order confirmation for specific terms that apply at your address.

Moving / transfer of service

If you’re moving, ask us to transfer service to your new address (where available) instead of canceling.
If Spectrum is not available at your new address, we’ll help disconnect and handle returns.

Fees, proration & credits

Item	What to Expect
Service charges	Typically pro‑rated to your disconnection date per Spectrum billing rules.
Installation/activation	May be non‑refundable once a tech is dispatched or service is activated.
Unreturned equipment	Fees apply until Spectrum receives and processes devices.
Taxes & fees	Vary by location; final bill will reflect adjustments as applicable.

For details on refunds once a cancellation is processed, see our Refund Policy.

How to cancel

Contact SPX with your full name, service address, best contact number, and desired cancellation date.
Provide your Spectrum account number and any appointment/order numbers, if available.
We’ll coordinate with Spectrum, confirm the disconnection date, and share return instructions for equipment.

+1 888 254-4793
help@spxinternet.com
SPX Internet, One Flexon Plaza, Newark, NJ 07114, United States

State & regional rights

Some jurisdictions provide specific cancellation or cooling‑off rights for certain purchases (e.g., door‑to‑door sales). Where applicable, we honor those rights. Contact us to learn how your state’s rules may apply.

Changes to this Policy

We may update this Policy periodically. The “Last Updated” date above reflects the latest revision. Material updates will be communicated via a notice on our website.

Need to cancel or reschedule?

We’ll help confirm the fastest option and handle equipment return steps.

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